from:	Y. E. Cook <yoco76@gmail.com>
to:	dwaicker@thornhillbaltimore.com,
Jacob Kogan <jacob.kogan@gmail.com>
date:	Feb 1, 2024, 3:27 PM
subject:	Mice Infestation 207 Erin Way #101
 
Good Afternoon,
 
I am sending this email regarding an influx of mice in my Mom'( Deloris Cook)
unit. This has completely gotten out of control. For the past two nights my
mother has called me crying and so upset because she is completely terrified of
mice. She is not comfortable in any room in her own unit,which she pays rent for
on a monthly bases.
 
This is completely unacceptable! Jacob as the unit owner it is your responsibility
to ensure extermination services are provided. From the previous email
communication you told me you felt as though it was needed by a professional.
 
 
Denise according to the minutes of your last meeting the property management 
company was looking at new quotes for a new pest control company. My Mom
also said that you told her in the beginning of Feb an exterminator would
be on the property and you would have them check her unit,time permitting.
Will that still take place?
 
The issues seems that no one wants to resolve this issue because no one wants
to fit the cost of this. Not you the owner (Jacob)or your company as the
property manager (Denise). Mean while my Mom is the rent paying tenant caught
in the middle living with mice.
This has to be resolved as soon as possible! I have contacted several
exterminators in the Baltimore area to come out on my own but because I am
not the owner or property manager they will not come out to service her unit. 
However,if I do find a reputable company to come out and service her unit,
I will deduct that cost for the exterminator from her February 2024 rent
payment and file a rent escrow case with the District Court of Maryland until
this mice problem is handled.
 
Denise the property management company needs to provide some type of service for
extermination. It is pointless to do 1  interior unit and not address the
issue for the entire building. It is not enough to just do the bare minimum. Has
the property management company acquired a new extermination company? If so
who is it and what services are they going to be providing if any. The property
management company has an equal amount of responsibility in this matter. I do
not mind filing a third party complaint with the Maryland Homeowners Association,
the Office of the Attorney General Consumer Protection Division and the BBB.
 
Please put yourself in my Mother's shoes. She pays and deserves to live in
a clean safe,habitatal place and does not deserve to be ignored about a constant
mice problem. 
Please get  in touch with my Mother to get this resolved 
 
Respectfully,
 
Yolanda Cook
443-202-8455